RETURNS & EXCHANGES

 

CHANGE OF MIND RETURNS

If you have a change of mind in respect of a purchase (e.g. you no longer want the product), we will accept a return within 7 days of delivery and provide you with a credit note or refund in accordance with this returns policy, other than for the following items which cannot be returned  for change of mind reasons only (and not if it’s a Deficient Product, as defined below):

  • products marked “final sale” when purchased.
  • underwear, lingerie, bodysuits, products that have inbuilt underwear sewn into them, and swimwear (including one pieces and sets) if supplied with an original hygiene sticker where that has been subsequently removed or displaced.
  • any products that have a T-string cut or marked “final sale”.
  • products returned in a condition other than their original condition.
  • products returned without their tags attached.
  • products not in their original packaging.
  • products that appear to have been worn, smell of perfume, smoke, deodorant or body odour.
  • products that are marked or damaged in any way, that includes, fake tan, deodorant or makeup.

For the avoidance of doubt, returns of Deficient Products, as defined below, are not restricted in the above way and dealt with below.

Returns are usually processed within 3-5 business days of receipt and you’ll receive an email detailing your return once this has been completed.

Our returns department has the right to refuse any returned item (not being a Deficient Product, which is dealt with below) that does not meet the original condition, in which case we may require you to pay our reasonable postage costs before we return the item to you.

FAULTY ITEMS RETURNS

If you believe an item you've purchased is faulty, please email us and let us know as many details as you can about the fault. We will then request images of the fault before providing you with an outcome. 

RETURN & EXCHANGE POSTAGE

Please note, you will need to cover the cost of your return back to us. Postage for new parcels will also be covered by you. We recommend using a tracked method of postage to ensure it reaches us safely as we are not responsible for lost, stolen or undelivered parcels.