We are unable to provide refunds for change of mind returns. Change of mind includes any reason other than where an item is assessed as faulty by us, including instances where a style didn't suit you or did not fit how you wanted or expected it to.
We do not allow returns for the following:
- Products received without our permission
- Products purchased during a promotional sale period or on markdown/final sale
- Underwear, lingerie or swimwear
- Products received in a condition other than their original condition
- Products without their tags attached
- Products that appear worn or smell of perfume, deodorant or tan
- Products that are marked or damaged in any way
We has the right to refuse a return if a returned item does not meet the above conditions. In this instance, the item will be returned to the address on the original order.
RETURN & EXCHANGE POSTAGE
Please note, you will need to cover the cost of your return back to us. Postage for new parcels will also be covered by you. We recommend using a tracked method of postage to ensure it reaches us safely as we are not responsible for lost, stolen or undelivered parcels.
If you believe an item you've purchased is faulty, please email us and let us know as many details as you can about the fault. We will then request images of the fault before providing you with an outcome.